Frequently Asked Questions
mm6801 FAQ — Everything you want to ask is right here
From account registration to withdrawal, from security to support — all questions about mm6801 are fully answered here.
This FAQ page brings together all the questions players at mm6801 ask most often. It covers five categories you can browse through: account verification (KYC), customer support hours, deposit and withdrawal processes, account security, and how to withdraw. Whether you find your answer here or need extra help, you can reach our support team any time.
Question Groups — Jump directly to a section
Account Verification (KYC)
KYC (Know Your Customer) is a process used to confirm a player's true identity. mm6801 uses this system to protect players' funds and prevent unauthorized access. KYC is essential to properly secure your account and money.
KYC is typically requested when a player makes their first withdrawal or when the account balance increases significantly. The support team will notify you via Live Chat or email and will walk you through the full process.
You can submit either a Myanmar National Registration Card (NRC) or a Passport. Take clear, sharp photos of both the front and back of the document. Blurry or hard-to-read photos may delay verification, so please check that your images are clear before submitting.
There is no need to worry. The support team will let you know the reason for the rejection. You can resubmit by uploading clearer photos, choosing the correct document type, or clarifying any name discrepancies — then contact the support team directly via Live Chat to reapply.
If the submitted documents are complete and clear, verification is processed as quickly as possible. If the submission is incomplete, additional information may be requested, which can take longer. For faster verification, check that your photos are clear and sharp before submitting.
Customer Support
mm6801 offers two support channels — Live Chat directly on the website, and email at [email protected]. These are the only official contact channels. Do not trust anyone claiming to represent mm6801 through any other method.
The mm6801 support team can assist you in Burmese. The team is set up so players can communicate in the language they are most comfortable with, so there is no need to worry about language barriers.
No. The mm6801 support team operates 24 hours a day, 7 days a week without stopping. Live Chat is open at any time according to local Myanmar Standard Time (MMT, UTC+6:30) for immediate help.
For a faster response, have the following ready before you contact us: your account username, the transfer reference number if a deposit or withdrawal was involved, the approximate time the issue occurred, and a description of the problem in detail. Having this information complete will allow us to resolve the issue as quickly as possible.
Live Chat is mm6801's fastest contact channel. The support team connects directly and prioritizes resolving your issue. More complex cases may take a little longer, but the support team will stay with you until it is resolved.
Deposit Questions
mm6801 currently accepts KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All of these methods are set up to give Myanmar players a convenient and fast experience. The minimum deposit amount is 20,000 Ks.
When transferring via KBZPay, use only the exact phone number or QR code provided by mm6801. Before sending, check that you have not exceeded your daily personal transfer limit, and keep the transfer reference number noted — it may be needed if verification is requested.
To deposit via Wave Money, transfer funds to the Wave Money account provided by the mm6801 support team, then save a screen capture of the transfer to show as proof. The minimum deposit amount is 20,000 Ks, and the transfer must be sent from a Wave Money account registered in your own name.
After depositing, the amount usually appears in your account immediately, but network delays can occasionally slow this down. Have your transfer reference number or screenshot ready and contact the support team via Live Chat right away — they will check it quickly.
mm6801 does not charge any deposit fee. However, payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own transfer fees. Check the relevant payment provider's policy for their fee rates.
Account Security
mm6801 protects players' personal information and financial data using SSL Encryption technology. This prevents data from being intercepted and creates a secure, trustworthy environment.
Two-Step Verification makes it much harder for anyone who only knows your password to access your account. An OTP (one-time code) is sent to your phone and checked at login, adding an extra layer of protection. We recommend keeping this feature turned on.
The official mm6801 website has one address only: https://mm6801.mom. Phishing sites that look like mm6801 can use any name but will have a different domain. Always check that the URL bar shows https://mm6801.mom and confirm the padlock icon in your browser before logging in.
Never share it with anyone. An OTP is a one-time secret code for you alone. The real mm6801 support team will never ask for your OTP. Anyone who asks for it could be a scammer — refuse immediately.
If you think someone may have accessed your account without your knowledge — change your password right away, turn on Two-Step Verification, then notify the mm6801 team via Live Chat. The faster you act, the better your chances of protecting any funds at risk.
Withdrawal — FAQs
The minimum amount per withdrawal at mm6801 is 20,000 Ks. Requests below this amount cannot be processed. Please check your balance to make sure it meets the minimum before withdrawing.
After your withdrawal request is confirmed, funds will reach your phone wallet or bank account within 30 minutes to 3 hours. Processing time may vary depending on the financial network.
Bonus funds from the Welcome Bonus require a wagering requirement before withdrawal. You must wager 10 times the bonus amount before the bonus winnings can be withdrawn. For example — if you receive a bonus of 30,000 Ks, you must complete 300,000 Ks worth of bets before you can withdraw.
Withdrawals can only be sent to a KBZPay, Wave Money, AYA Pay, CB Pay wallet or bank account registered in the player's own name. Transfers to a third party's account are not allowed — this policy is in place to protect players' funds.
No. mm6801's withdrawal process runs 24/7. Withdrawals at night and on Sundays are handled normally, with payments processed within the usual 30 minutes to 3 hours. Support is also available at those times.
If your withdrawal has been pending for more than 3 hours and the funds have not arrived, contact mm6801 via Live Chat with your transfer reference number. The support team will check and resolve it promptly. Network issues on the payment side can sometimes cause delays, so it is also worth checking your wallet app from your end.
Contact us and get your answer
Still have a question you couldn't find in this FAQ? The mm6801 support team is available 24/7 in Myanmar language to answer your requests.
Live Chat — directly on the website